Healthcare
With the constant and competing pressures to both improve patient service and reduce costs, the healthcare sector has much to gain from collaborating with Future Voice & Data. Making some small but considered changes in the way people communicate can significantly improve patient service and make health centres and surgeries more efficient and productive.
Our solutions allow healthcare-providing organisations to operate more productively whilst simplifying administration, cutting operating costs and boosting the efficiency of staff, procedures and processes. Intelligent call handling and queueing means that your receptionist’s valuable time in the mornings is not spent telling callers to “Call back at 1pm for test results” – or constantly repeating commonly requested information to callers such as opening times and flu clinic dates. Interaction with software such as EMIS allows calls to “pop” the correct patient records based on the caller ID of the call.
Recent regulatory changes mean that surgeries are no longer permitted to charge more than the cost of an 01 or 02 number for patients calling in. Many GPs make use of hosted telephony solutions that pay for themselves by the use of 0870 / 0871 / 0844 / 0845 numbers in order to provide call queueing. Future Group can supply replacement systems that can provide the same levels of service, and more – whilst giving the patient the ability to call in at the same cost of a geographically local call.
http://www.timesonline.co.uk/tol/life_and_style/health/article6833207.ece
Future Group’s systems can bring savings not only for patients calling in, but for surgeries dialling out too - integration with the NHS N3 network can allow our systems to provide free calls to other nodes on the N3 network, as well as potential reductions in the costs of calling mobiles.
We provide you with the ability to deliver solutions that helps you to comply with regulations, patient surveys & reports whilst helping you to reduce the bottleneck of calls, maintaining and increasing data security, implementing technology such as digital dictation/automated appointment notification & interact with clinical system management packages such as EMIS all from a new IP Digital Telephone System or even from your existing system.
Horfield Health Practice Case Study Download
