Service & Support
The vast majority of faults and other issues can be resolved quickly with one call to our experienced UK support team who are here 24/7 to help you*.
Our support team are located nationwide so you can always get through to the right person to handle your query - our teams are experts in both faults and provisioning ensuring 'first time fix' as often as possible
Our team are highly trained UK based customer service
Account reviews are included in our service including lines / calls and billing to help improve efficiencies
The Future Voice service and support team are trained on all of our products beyond industry standards and are always kept up to date with the latest software levels of all of our solutions. This means as technology develops our engineers are fully qualified to tackle and diagnose any faults, complete any changes to the telephone system quickly and always complete with best practice in mind. Future Voice’s network of engineers are strategically located throughout the UK giving us Nationwide coverage so we can keep within our 4hrs major fault SLA.
As technology has developed most faults and programming changes can be completed remotely. We therefore always have engineers available on the support desk ready to tackle your queries. This means that you can get to speak to an engineer very quickly and tackle your queries immediately on most occasions.
*24/7 service agreement required