Training

Never has there been time in history where developments in technology have moved so fast – and never has the feature set that technology provides been so rich. With this in mind, staff training on modern, high technology equipment is more important than ever. After all,it is impossible to maximise the return on investment in new technology if your staff are insufficiently trained to use it to its fullest potential. Training sessions can be provided, either from our training facilities or locally at the clients’ site, which may be more convenient for their employees.

Bespoke Training Packages, with applications such as pre install training, “train-the-trainer”, system administration, end user & Go Live Support are catered for.  Each training schedule is created around the equipment type being supplied and the customer’s specific requirements, and all training materials will be provided in the most convenient format.

As part of the consulting process we will design a bespoke training package for your staff that is aligned with the requirements of your organisation. For smaller, less complex solutions our engineers from Future Technical Services can provide basic handset training free of charge.

Full training packages via a professional trainer include:

Standard Training

• 6 Sessions per day, 45 minutes per session (including voice mail 1hour 15minutes, 5 sessions per day)
• Group Size approx 10 people

Objectives - To ensure each attendee has good knowledge of the features of their handset and the telephone system.  To enable users to utilise the voice mail system fully via demonstrations and hands-on exercises. For example:

• Making an receiving calls
• Transfer and hold
• Programming
• Diverts
• Listen to messages
• Create personal greetings
• Record and send messages

Train the Trainer

We offer training packages for "Super-users" (Train the Trainer) where we show advanced system features in order to provide ongoing training and service to their colleagues once the trainers have left site. 

Operator Console Training

This package includes:

• Half day training session
• Group size approx 3 people

Objectives - To ensure the operator has a full understanding of the operation of the switchboard including:

• Receiving and transferring calls
• Holding calls
• Park calls
• Conference calls
• Split calls
• Directory
• Feature Keys

In addition we offer administrator training covering the telephone and voice mail systems.  These courses are designed to teach new and experienced administrators how to manage and control a variety of system features.  This type of training is especially important when new administrators have little or no pervious telecoms knowledge but is equally important at all levels to ensure the new system is utilised to its maiximum capacity to benefit your organisation.

Support & After Care Service

With our pro-active support methodologies, our Network Operations Centre (NOC) could be aware of any issues before you are!  The NOC operates 24 hours a day, 365 days of the year. With an average response time of twenty one minutes, rest assured your business is in safe hands should the worst happen.

The flexible packages that we provide are designed around your business, not ours - Future Voice & Data welcome the opportunity to discuss how we can improve your business continuity and survivability with our customer care packages.